From Forbes
When Norwegian Linn Nygaard complained to her friend Martin Bekkelund that Amazon had closed her account and denied her access to her ebook library, she surely wasn’t expecting the furore that has unfolded over the last 24 hours. Luckily for Nygaard, however, posts from BoingBoing, The Guardian, GigaOm, Computer World and others put enough pressure on Amazon for them to fix at least part of the problem.
Computer World’s Simon Phipps explains
that Nygaard bought a Kindle in the UK which she used for a while then
gave to her mum. She replaced it with a second Kindle bought from a
Danish classifieds site and bought ebooks using her Norwegian address
and credit card. When the device developed a fault, “she called Amazon
customer service, and they agreed to replace it if she returned it,
although they insisted on shipping the replacement to a UK address
rather to her in Norway.” FULL STORY
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